Maximum leverage varies by account type and instrument:

• Forex: Up to 1:300 (varies by account type)
• Indices: Up to 1:200
• Commodities: Up to 1:200
• Shares: Up to 1:20
• Cryptocurrencies: Up to 1:10

Important: Higher leverage increases both profit potential and risk. Please trade responsibly and never risk more than you can afford to lose.

Yes, you can open multiple trading accounts with Pipze. This allows you to:

• Test different trading strategies
• Separate trading capital for different purposes
• Use different account types for various instruments
• Manage risk more effectively

Each account requires separate KYC verification. You can manage all your accounts from the same client portal login.

Negative Balance Protection is a safety feature that ensures you can never lose more than your account balance. If your account balance goes below zero due to market volatility or gaps, Pipze will automatically reset your balance to zero.

How it works:

• If market conditions cause your account to go into negative balance
• Pipze automatically covers the negative amount
• Your balance is reset to $0
• You never owe money to the broker

This protection applies to all account types and provides peace of mind during volatile market conditions.

You can switch account types by:

1. Logging into your client portal at my.pipze.com
2. Going to Account Settings or Account Management
3. Selecting "Change Account Type"
4. Choosing your desired account type
5. Ensuring you meet the minimum deposit requirement for the new account type

Alternatively, you can contact our support team who will assist you with the account type change. Some changes may require closing existing positions first.

To deposit funds into your trading account:

1. Log into your client portal at my.pipze.com
2. Navigate to "Deposit" or "Fund Account" section
3. Select your preferred payment method
4. Enter the deposit amount (must meet minimum requirements)
5. Complete the payment process
6. Funds will appear in your account instantly or within 30 minutes

You can also deposit via the Pipze mobile app available on iOS and Android.

Deposit processing times vary by payment method:

• E-Wallets (Neteller, Skrill): Instant
• Credit/Debit Cards: Instant
• Cryptocurrencies: 3-30 minutes (depends on blockchain confirmation)

If your deposit is not reflected in your account within the expected time, please contact support with your transaction ID.

To withdraw funds:

1. Log into your client portal at my.pipze.com
2. Go to "Withdraw" or "Withdrawal" section
3. Select your withdrawal method (must match your deposit method for security)
4. Enter the withdrawal amount
5. Ensure you have sufficient balance (accounting for any open positions)
6. Submit the withdrawal request

Important: Withdrawals are typically processed within 1-3 business days. You can only withdraw to payment methods you have used for deposits.

Withdrawal fees depend on the payment method:

• E-Wallets (Neteller, Skrill): Usually free, but check current terms
• Cryptocurrencies: Network fees may apply (varies by blockchain)
• Bank Transfer: May incur bank charges

Always check the current fee structure in your client portal before making a withdrawal. Pipze strives to keep withdrawal fees minimal.

Common reasons for withdrawal rejection include:

• Insufficient Balance: Account balance is less than withdrawal amount plus margin requirements for open positions
• Pending Verification: KYC documents not fully approved
• Bonus Terms: Trading volume requirements for bonus not met
• Payment Method Mismatch: Withdrawal method doesn't match deposit method
• Account Restrictions: Account under review or restricted

If your withdrawal is rejected, you will receive an email explaining the reason. Contact support for assistance.

Bonus withdrawal depends on the specific bonus terms and conditions:

• Trading Volume Requirements: Most bonuses require trading a certain volume before withdrawal
• Bonus Terms: Check your bonus agreement for specific conditions
• Profit Withdrawal: Profits made using bonus funds can usually be withdrawn after meeting requirements

Always read the bonus terms and conditions before accepting any promotional offer. Contact support if you have questions about your specific bonus.

Pipze takes fund security seriously:

• Segregated Accounts: Client funds are kept in separate accounts at top-tier banks, never mixed with company funds
• $1 Million Excess Loss Insurance: Per account protection against broker insolvency
• Negative Balance Protection: You can never lose more than your deposit
• Regulatory Compliance: Strict adherence to AML/KYC protocols
• Real-time Monitoring: Continuous monitoring of all transactions

Your capital is always safe, secure, and accessible with Pipze.

Pipze offers round-the-clock trading for most instruments:

• Forex: 24/5 (Monday 00:00 GMT - Friday 23:59 GMT)
• Cryptocurrencies: 24/7 (including weekends)
• Indices: Varies by market (typically follows exchange hours)
• Commodities: 24/5 with some weekend trading

You can trade from anywhere in the world, whether you're in Thailand, Philippines, India, or beyond. Check individual instrument pages for specific trading times.

A spread is the difference between the buy (ask) price and sell (bid) price of an instrument. It's the cost of opening a trade.

Example: If EUR/USD buy price is 1.1000 and sell price is 1.0998, the spread is 2 pips.

Pipze Spreads:

• Standard Account: Spreads from 1.4 pips
• ECN Account: Spreads from 0.0 pips (commission-based)
• Raw ECN Account: Ultra-low spreads with commission

Lower spreads mean lower trading costs. ECN accounts offer the tightest spreads but charge a commission per lot traded.

A pip (Percentage in Point) is the smallest price movement in forex trading:

• For most pairs: 1 pip = 0.0001 (e.g., EUR/USD moves from 1.1000 to 1.1001 = 1 pip)
• For JPY pairs: 1 pip = 0.01 (e.g., USD/JPY moves from 110.00 to 110.01 = 1 pip)

Pip Value: The monetary value of 1 pip depends on:

• Lot size (1 standard lot = 100,000 units)
• Currency pair
• Account currency

Use Pipze's trading calculator to determine pip values for your trades.

Margin is the collateral required to open and maintain a trading position. It allows you to trade with leverage.

Example: With 1:100 leverage, you need $1,000 margin to control $100,000 worth of currency.

Margin Requirements:

• Margin Call: When your equity falls to 50% of required margin
• Stop Out Level: When your equity falls to 30% (positions may be closed automatically)
• Hedged Margin: 0% for opposite positions on same instrument

Always monitor your margin level to avoid margin calls. Use stop-loss orders to manage risk.

Swap (or rollover) is the interest charged or paid for holding a position overnight. It's calculated based on the interest rate differential between the two currencies in a pair.

How it works:

• If you buy a currency with higher interest rate, you earn swap
• If you buy a currency with lower interest rate, you pay swap
• Swap is applied at 00:00 GMT (server time)
• Triple swap is charged on Wednesdays (to account for weekends)

Swap-Free Accounts: Available for clients who cannot pay/receive interest for religious reasons. Contact support to convert your account.

You can access MT5 in several ways:

• Web Platform: Login directly at my.pipze.com - no download needed
• Mobile App: Download from Google Play or App Store
• Desktop: Download from your client portal after logging in

Use server name: PipzeMarket-Server when connecting to MT5.

Yes, Pipze fully supports Expert Advisors (EAs) and automated trading strategies on MT5.

EA Features:

• Install custom EAs or purchase from MQL5 Market
• Backtest strategies using historical data
• Run multiple EAs simultaneously
• 24/7 automated trading

Important: Always test EAs on a demo account first. Pipze is not responsible for losses from EA trading. Ensure your EAs comply with our trading rules.

Yes, Pipze mobile trading app is available for both platforms:

• Android: Download from Google Play Store
• iOS: Download from App Store

Mobile App Features:

• Full trading functionality
• Real-time charts and indicators
• Push notifications for price alerts
• Deposit and withdrawal capabilities
• Account management

Trade on the go with the same powerful features as the desktop platform.

To claim your deposit bonus:

1. Make a qualifying deposit to your trading account
2. The bonus is automatically credited (usually within 24 hours)
3. Check your account balance - bonus will be shown separately
4. Start trading to meet volume requirements for withdrawal

Important: Read the bonus terms carefully. Most bonuses require trading a certain volume (e.g., 30x bonus amount) before you can withdraw bonus funds or profits.

No, bonus funds cannot be withdrawn immediately. You must:

• Meet the trading volume requirements specified in the bonus terms
• Complete the required number of lots traded
• Maintain the bonus in your account until requirements are met

Example: If you receive a $100 bonus with 30x volume requirement, you must trade 30 lots ($3,000 volume) before withdrawing.

Profits made using bonus funds may be withdrawable after meeting requirements. Always check your specific bonus terms.

To become an IB partner:

1. Visit the Partner Program page at pipze.com/forex-partner-program/pipze-overview or register directly
2. Fill out the partnership application form
3. Provide business information and marketing plans
4. Wait for approval (usually within 2-3 business days)
5. Receive your unique referral links and marketing materials
6. Start referring clients and earning commissions

IB Commission Terms and Conditions:

• Commission rates range from 20% to 46% based on performance and partnership level
• Earn up to $8 per lot traded by your referred clients
• Commissions are calculated based on trading volume and instrument type
• Minimum payout thresholds may apply before commission withdrawal
• Commission structure may vary by account type (Standard, ECN, Raw ECN, etc.)
• Terms and conditions apply - commission rates subject to change based on performance metrics
• All commissions are paid in accordance with the partnership agreement

Contact the partnership team for personalized support, higher commission structures, and detailed terms and conditions.

Introducing Broker (IB):

• Ongoing commission based on client trading volume
• Earn up to 46% commission
• Lifetime earnings from referred clients
• More suitable for active marketers with trading knowledge

Affiliate Program:

• One-time CPA (Cost Per Acquisition) payment
• Fixed payment per qualified client
• Simpler structure, less ongoing management
• Suitable for website owners and content creators

Choose based on your marketing style and earning preferences.

Pipze serves traders worldwide, with a strong presence in:

• Asia: India, China, Thailand, Vietnam, Indonesia, Philippines
• Middle East: UAE, Saudi Arabia, and other Gulf countries
• Latin America: Brazil, Mexico, Argentina, and more
• Global: We accept clients from most countries worldwide

Our platform, support, and services are available 24/7 to traders globally. Check with support if your country has any restrictions.

Pipze platform and support are available in multiple languages to serve our global client base. The primary language is English, with support for:

• Regional languages based on client demand
• Localized customer support
• Multi-language website content

Contact support to inquire about specific language availability in your region.

Pipze offers 24/7 customer support through multiple channels:

• Email: support@pipze.com
• Phone: +1 (719) 563-9171
• Live Chat: Available on website and client portal
• WhatsApp: Chat button on website
• Client Portal: Submit tickets through your account

Our support team is available around the clock to assist with any questions or issues.

To start copy trading:

1. Log into your Pipze account
2. Navigate to the Copy Trading section
3. Browse available traders and their performance statistics
4. Select a trader you want to copy
5. Set your copy trading parameters (amount per trade, risk level)
6. Activate copy trading

You can copy multiple traders simultaneously and adjust settings anytime. Always start with small amounts to test the system.

Yes, you have full control over copy trading:

• Stop copying a trader at any time
• Modify copy settings (amount, risk level)
• Close copied positions manually if needed
• Pause copy trading temporarily

Remember: Closing a copied position manually will stop that specific copy relationship. You can always restart or choose different traders.