support@pipze.com
+1 (719) 563-9171
Refund Policy Overview
The Company may go for an exception in some cases when it is necessary to return payment made by the credit card, but only if the Client justifies the reason of doing this. The Client may submit a request to refund in case service not provided or not as described, the service received is not functioning appropriately. A refund is possible in case when the account had been deposited, but no trades were done and is made only on the credit card that was used for depositing.
When Refunds Are Available
Refund Request Process
In order to start the return process the Client shall submit a cancellation request by emailing to support@pipze.com. A cancellation request shall contain the following information at least but not limited to:
Steps to Request a Refund
Follow these steps to initiate your refund request
Contact Finance
Send your cancellation request to support@pipze.com
Provide Information
Include all required details and documentation
Wait for Processing
Allow time for review and processing
Required Information
A cancellation request shall contain the following information at least but not limited to:
Full Name of the Client
Your complete legal name as it appears on official documents
Residential Address
Your current residential address for verification purposes
Contact Information
Your email address and phone number(s) for communication
Trading Account Number(s)
Your trading account number(s) associated with the payment
Payment Details
Initial payment amount, date of payment, and payment method used
Payment Identification
Payment identification number if available
Reason for Cancellation
Detailed explanation of why you are requesting the refund
Important Note
All the information in a cancellation request submitted to the Company shall be identical to that originally submitted in the initial payment.
Refund Conditions and Requirements
All cancellation requests must meet the following conditions and requirements:
Genuine Reasons Required
All cancellation requests shall be for genuine and acceptable reasons, and those reasons shall be described in detail by the Client in the cancellation request.
7-Day Time Limit
All cancellation requests shall be submitted within 7 days from the moment of the initial payment. The Company shall notify the Client in cases where it is not possible to process the cancellation request due to card scheme or payment institution rules.
2 Business Days Processing
All cancellation requests shall be processed within 2 business days as per term set by the Client Agreement for claims related to non-trading operations or exceptionally more. The Company shall notify the Client in cases when additional time is required.
Amount Verification
All cancellation requests shall be reviewed only if the requested amount does not exceed initial payment amount and as well as free margin of trading account.
Deductions and Expenses
Any charges deducted by the payment institution and also any loss or expense, if suffered or incurred by the Company due to adverse exchange rate fluctuation to be covered from the return amount.
Contact Support
For refund requests or questions about this policy, please contact our finance department:
