How we can help you?
Getting Started
Everything you need to know about Pipze, Security, and Support.
Who is Pipze?
Who regulates Pipze?
What does Pipze offer?
What are the working hours of the Pipze Support Team?
Where are Pipze trading servers located?
What is a security authenticator device (2FA)?
How do I add the security authenticator device?
Why am I unable to add a security authenticator device?
How do I modify my authenticator device when I change phone?
How to enhance account security on the Pipze app?
How does Pipze manage my personal data?
What if a client is linked to the wrong partner code?
Can I switch to another partner program?
What support is available for new affiliates?
Can I receive support in multiple languages?
Who is Pipze?
Pipze is a global forex broker providing trading services to clients worldwide, offering access to Forex, Commodities, Indices, Cryptocurrencies, and Shares with competitive spreads and swift execution.
Who regulates Pipze?
Pipze is regulated by top-tier financial authorities to ensure the safety of your funds, fair trading practices, and transparency in all our operations.
What does Pipze offer?
We offer trading in considerable range of markets including Forex (Major, Minor, Exotics), Commodities (Gold, Oil), Indices, Cryptocurrencies, and Share CFDs.
What are the working hours of the Pipze Support Team?
Our support team is available 24/5 to assist you with any inquiries or issues you may have via Live Chat, Email, or Phone.
Where are Pipze trading servers located?
Our servers are located in major financial hubs including London and New York to ensure low latency and high-speed execution for all our clients.
What is a security authenticator device and why is it important?
A security authenticator (2FA) adds an extra layer of protection to your account, ensuring that only you can authorize withdrawals and critical account changes.
How do I add the security authenticator device?
You can enable 2FA in your client portal settings. Simply scan the QR code provided with an authenticator app (like Google Authenticator) and enter the verification code.
Why am I unable to add a security authenticator device?
Please ensure your mobile device's time settings are set to "Automatic" so they sync correctly with the authenticator server. If the issue persists, contact support.
How do I modify my authenticator device when I change my mobile phone?
You will need to disable 2FA using your old device or backup codes first. If you don't have access to either, please contact our support team for verification.
How to enhance account security on the Pipze app?
Enable biometric login (fingerprint or Face ID), use a strong unique password, and ensure 2FA is active for all withdrawals and logins.
How does Pipze manage my personal data and ensure its security?
We use advanced SSL encryption and adhere to strict data protection regulations (GDPR compliant) to keep your personal information and documents secure.
What should I do if a client has been linked to the wrong partner code?
Please contact our partnership department immediately at support@pipze.com with the client's details and the correct partner code. Corrections can typically be made if reported promptly.
Can I switch to another partner program?
Yes, you can request a program change (e.g., from IB to Affiliate) by contacting your dedicated account manager to discuss the best model for your traffic.
What support is available for affiliates new to the program?
We provide dedicated account managers, a comprehensive suite of marketing materials (banners, landing pages), and educational resources to help you succeed.
Can I receive support in multiple languages?
Yes, our support team speaks multiple languages to assist our global network of partners and clients effectively.
Accounts
What documents do I need to open a live trading account?
How long does it take to open a live trading account?
Can I open a corporate account?
What account types does Pipze offer?
What documents do I need to open a live trading account?
You need a valid Proof of Identity (Passport or National ID) and a Proof of Residence (Utility bill or Bank statement issued within the last 3 months).
How long does it take to open a live trading account?
Verification is usually completed within 24 hours on business days once all required documents are submitted and approved.
Can I open a corporate account?
Yes, corporate accounts are available. You will need to submit company documents such as the Certificate of Incorporation and proof of address for the entity.
What account types does Pipze offer?
Pipze offers Standard, Pro ECN, ECN, Swap Free, and Cent accounts to cater to different trading styles and experience levels.
Funds
How do I deposit funds?
What payment methods are available?
How long do withdrawals take?
Are there any fees for deposits or withdrawals?
How do I deposit funds?
Log in to your client portal, go to the 'Deposit' section, select your preferred payment method, and follow the simple on-screen instructions.
What payment methods are available?
We support Bank Wire, Credit/Debit Cards, and popular E-wallets like Skrill, Neteller, as well as various Cryptocurrencies.
How long do withdrawals take?
Withdrawals are generally processed within 24 hours. The time it takes for funds to reach your account depends on the payment method.
Are there any fees for deposits or withdrawals?
Pipze does not charge internal fees for deposits or withdrawals. However, your payment provider may apply their own fees.
Trading Knowledge Center
What is Forex trading?
What are CFDs?
How to read economic calendars?
Risk management strategies
What is Forex trading?
Forex (Foreign Exchange) trading involves the buying and selling of global currencies in pairs to profit from their fluctuating exchange rates.
What are CFDs?
CFDs (Contracts for Difference) are derivatives that allow you to speculate on price movements of financial assets without owning the underlying asset.
How to read economic calendars?
Economic calendars list upcoming financial events. Focus on "High Impact" events (often marked in red) as these are most likely to cause significant market volatility.
Risk management strategies
Essential strategies include using Stop-Loss orders to limit potential losses, managing your leverage wisely, and never risking more capital than you can afford to lose.
Trading Platforms
How to download and install MetaTrader 4/5?
What features does the Pipze app offer?
Can I trade on multiple devices?
Troubleshooting common platform issues
How to download and install MetaTrader 4/5?
You can download the MT5 platform directly from the 'Platforms' section of our website. Installers are available for Windows, macOS, Android, and iOS.
What features does the Pipze app offer?
The Pipze mobile app allows you to trade on the go with full functionality, including chart analysis, order management, account monitoring, and access to market news.
Can I trade on multiple devices?
Yes, you can log in to your trading account on multiple devices (PC, mobile, tablet) simultaneously to monitor and manage your trades.
Troubleshooting common platform issues
If you experience lag or connection issues, try restarting the platform, checking your internet connection, or rescanning servers. For persistent errors, please contact support.
Promotional Offers
How do I claim a welcome bonus?
What ongoing promotions are available?
Terms and conditions for bonuses
How do I claim a welcome bonus?
You can opt-in for available Welcome or Deposit Bonuses during the deposit process in your client portal. Terms and eligibility apply.
What ongoing promotions are available?
Check our 'Promotions' page for the latest offers, which may include Deposit Bonuses, Switch Bonuses for transferring brokers, and Refer-a-Friend rewards.
Terms and conditions for bonuses
Bonus funds are typically for trading purposes and cannot be withdrawn immediately. Profits earned from the bonus can usually be withdrawn after meeting specific volume requirements.
Pipze Offers
How do I claim a welcome bonus?
What ongoing promotions are available?
Terms and conditions for bonuses
How do I claim a welcome bonus?
You can opt-in for available Welcome or Deposit Bonuses during the deposit process in your client portal. Terms and eligibility apply.
What ongoing promotions are available?
Check our 'Promotions' page for the latest offers, which may include Deposit Bonuses, Switch Bonuses for transferring brokers, and Refer-a-Friend rewards.
Terms and conditions for bonuses
Bonus funds are typically for trading purposes and cannot be withdrawn immediately. Profits earned from the bonus can usually be withdrawn after meeting specific volume requirements.
Partnership Programs
How to join the partner program?
What are the commission structures?
How to track my referrals?
How to join the partner program?
Simply click the 'Become a Partner' button on our website, fill out the registration form, and our team will review your application to get you started as an IB or Affiliate.
What are the commission structures?
We offer competitive customized structures, including revenue share (IB) where you earn up to 46% of spreads, and CPA (Cost Per Acquisition) models for affiliates.
How to track my referrals?
Our advanced partner portal provides real-time transparent reporting, allowing you to track clicks, registrations, deposited clients, and your earned commissions instantly.
